The National Animal Genetic Resources Centre and Data Bank (NAGRC&DB) has launched rigorous new service delivery standards aimed at boosting responsiveness, accountability, and efficiency for farmers and livestock breeders nationwide.
Under these new benchmarks, clients must be attended to within five minutes of arrival at designated service points. Furthermore, the agency commits to responding to written correspondence within five working days, acknowledging complaints within 48 hours, and resolving complex investigations within 14 days.
These timeframes are anchored in the NAGRC&DB Client Charter and Service Delivery Standards (2025/26 to 2029/30). The two frameworks were among five major institutional documents unveiled at the agency’s headquarters in Entebbe.
The Minister of State for Animal Industry, Bright Kanyontore Rwamirama, officiated the launch, emphasizing that success hinges entirely on execution. He urged the board, management, staff, and partners to translate these written commitments into tangible improvements in livestock productivity and broader access to modern breeding technologies.
While the Client Charter outlines customer rights, responsibilities, and feedback channels, the Service Delivery Standards provide measurable indicators to hold the agency accountable.
Three additional strategic documents were launched alongside them to align national breeding priorities with investment, service delivery, and communication:
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- The Uganda National Animal Breeding Strategy and Action Plan (NABSAP):
Targets systemic bottlenecks such as low genetic productivity, weak infrastructure, uncontrolled cross-breeding, and poor traceability, while promoting climate-resilient genetics and indigenous breed conservation.
- The Strategic and Investment Plan (2025/26 to 2029/30): Commits NAGRC&DB to expanding support for farmers under the Parish Development Model (PDM) by providing affordable, high-performing dairy, piggery, and poultry breeding stock. Agency farms will serve as localized technology-transfer hubs.
- The Communication and Knowledge Management Strategy (2026/27 to 2030/31): Focused on optimizing information sharing and stakeholder engagement.
- The Uganda National Animal Breeding Strategy and Action Plan (NABSAP):
Reacting to the launch, Eng. Robert Ssenozi, a NAGRC&DB board member representing Central Region farmers, noted, “The launch is not just about unveiling documents. It is about launching possibilities.”
Dr. Israel Mugezi, Senior Planner for Agriculture at the National Planning Authority, added that a competitive animal industry relies on high-yielding, affordable, and climate-resilient genetics. He noted that boosting animal productivity is central to Uganda’s macroeconomic goals of increasing value addition and expanding agricultural exports, such as processed milk powder.
Ultimately, these reforms shift a higher burden of performance onto NAGRC&DB. For Ugandan farmers, the true measure of success will be judged by faster service, easier access to information, transparent grievance resolution, and ultimately, superior livestock productivity.
NABSAP addresses key challenges in Uganda’s animal breeding sector, including low genetic productivity, inadequate infrastructure, limited access to quality breeding materials, uncontrolled cross-breeding, and weak animal identification and traceability systems. It also promotes climate-resilient genetics and the conservation of indigenous animal genetic resources.
