The National Water and Sewerage Corporation has won the digital champion in the Utilities and Government Services Digital Excellence Award at the 12th annual Digital Impact Awards Africa 20225 edition.
The top honor recognizes NWSC’s consistent and impactful use of digital platforms to enhance customer service, streamline operations and drive inclusion across the country. The corporation’s digital channels have been praised for their convenience, efficiency and accessibility, allowing customers to skip physical queues, access the NWSC Digital Self Service Portal or the mobile app, and utilize 24/7 access to account information and bill payment history.
The systems also support multiple payment options, including mobile money and mobile banking apps, and the shift to e-bills has enhanced transparency in billing practices.
John Fisher Sekabira, Manager of Marketing and Digital Communications, was also recognized, winning the Public Sector Digital Communications Champion of the Year award for his efforts in digital outreach.
In previous editions, NWSC was hailed as the “reigning digital impact champion for government services” and noted for securing the Diamond award for Best Utilities and Government Services several times.
The awards were presented at the Kampala Serena Hotel during the Digital and Financial Inclusion Summit, an event that discusses the future of digital and financial services across Africa under the theme “Maximizing the Digital Dividend.”
NWSC was also recognized as the Best Digital Customer Service winner and the Best Government Agency on Social Media in prior editions of the Digital Impact Awards Africa.
The awards platform celebrates organizations that are spearheading the use of digital mediums to better serve their communities, including the under banked and under served population.
NWSC is a government-owned public utility in Uganda, established in 1972 to provide water and sewerage services in urban areas. It operates on a commercial basis and has expanded to serve over 250 towns across the country. Its services include new connections, sewerage connections, and payment processing, with a mission to provide clean water and manage waste in urban centers.
NWSC Awards
NWSC has consistently won awards at the Digital Impact Awards Africa, including the Best Utilities and Government Digital Excellence Award and Best Customer Service Award.
The awards acknowledge NWSC’s dedication to using digital channels, such as its 24/7 interaction on platforms like Twitter and Facebook, and its mobile app, to improve customer experience.
NWSC has been specifically honored for its excellent 24/7 real-time customer service.
NWSC has won the award for Best Utilities and Government Services five times in a row.
·NWSC has dedicated its awards to its staff and committed to continuous improvement for the delight of its customers.
While NWSC has received many accolades, some customers have voiced concerns about poor service, with comments mentioning issues like lack of water and service problems at specific branches, despite the awards.